Between SARL Vessière Cristaux, located at 1 rue de la division Leclerc, with a Share Capital of €70,000, registered in the Trade and Companies Register under the APE number 4759B, SIRET number 415 044 023 00018, represented by Madame Véronique Descoust, in her capacity as manager, duly authorized for the purposes hereof. The company can be contacted by email by clicking on the contact form accessible via the homepage of the website or by telephone at 0383751055. Hereinafter referred to as the “Seller” or the “Company”.
On one hand, And the individual or legal entity proceeding with the purchase of products or services from the company, Hereinafter, “the Buyer”, or “the Client” On the other hand, It has been exposed and agreed as follows: PREAMBLE.
The Seller is a retailer of exclusively crystal articles intended for consumers, marketed through its Internet sites (https://www.vessiere-cristaux.fr). The list and description of the goods and services offered by the Company can be consulted on the aforementioned sites.
♦ ARTICLE 1: PURPOSE:
These General Terms and Conditions of Sale determine the rights and obligations of the parties within the framework of the online sale of Products offered by the Seller.
♦ ARTICLE 2: GENERAL PROVISIONS:
These General Terms and Conditions of Sale (GTC) apply to all sales of Products made through the Company’s websites and are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these at any time by publishing a new version on its website. The GTCs applicable are those in force on the date of payment (or the first payment in the case of multiple payments) of the order. These GTCs can be viewed on the Company’s website at the following address: https://www.vessiere-cristaux.fr/conditions-generales-de-vente/.
The Company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The Client declares to have acknowledged all of these General Terms and Conditions of Sale, and where applicable the Special Conditions of Sale related to a product or service, and to accept them without restriction or reserve. The Client acknowledges that he/she has received the advice and information necessary to ensure that the offer meets his/her needs. The Client declares to be able to legally contract under French laws or validly represent the individual or legal entity for which he/she commits. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
♦ ARTICLE 3: PRICES:
The prices of products sold through the websites are indicated in Euros including all taxes (VAT + any other possible taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated tax-free automatically on the invoice. Simply apply the promotional code “FREETAX” to get the tax-free price.
Customs duties or other local taxes or import duties or state taxes may be payable in some cases. These rights and sums do not fall under the Seller’s jurisdiction. They will be the Buyer’s responsibility and fall under their responsibility (declarations, payments to the competent authorities, etc.). The Seller thus invites the Buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunication costs necessary to access the Company’s websites are to be paid by the Client. If applicable, delivery costs as well.
Vessière Cristaux offers free shipping for any order over €49 for metropolitan France and countries of the European Union.
For a delivery costing less than €49, the amount of the Shipping Fees is 9,9€.
The delivery is carried out by a GLS carrier, or by registered letter for small items. A fixed amount is proposed for the delivery of large orders outside of the European Union.
Order handling time : between 0 and 1 day.
Trasit time for FRANCE : between 1 and 3 day.
Transit time for European Union : between 2 and 3 day.
♦ ARTICLE 4: CONCLUSION OF THE CONTRACT ONLINE:
The Client must follow a series of steps specific to each Product offered by the Seller to place an order. However, the steps described below are systematic: ➢ Information on the essential characteristics of the Product; ➢ Choice of the Product, if applicable, its options, and indication of the Client’s essential data (identification, address…); ➢ Acceptance of these General Terms and Conditions of Sale. ➢ Verification of the elements of the order and, if necessary, correction of errors. ➢ Following the instructions for payment, and payment of the products. ➢ Delivery of the products.
The Client will then receive email confirmation of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. For delivered products, this delivery will be made to the address indicated by the Client. For the proper execution of the order, and in accordance with Article 1316-1 of the Civil Code, the Client undertakes to provide truthful identification elements. The Seller reserves the right to refuse the order, for example, for any abnormal request, made in bad faith, or for any legitimate reason.
♦ ARTICLE 5: PRODUCTS AND SERVICES:
The essential characteristics of the goods, services, and their respective prices are made available to the buyer on the company’s websites. The customer attests to having received a detail of the delivery costs as well as the payment, delivery, and execution terms of the contract. The Seller commits to fulfill the Client’s order within the limits of available Product stocks only. Otherwise, the Seller informs the Client. These contractual informations are presented in detail and in French. In accordance with French law, they are summarized and confirmed upon validation of the order. The parties agree that the illustrations or photos of the products offered for sale have no contractual value.
The validity period of the Product offers and their prices is specified on the Company’s websites, as well as the minimum duration of the proposed contracts when they concern a continuous or periodic supply of products or services. Except under special conditions, the rights granted herein are only to the individual signing the order (or the person holding the communicated email address). In accordance with legal provisions on conformity and hidden defects, the Seller refunds or exchanges defective products or those not matching the order.
The refund can be requested as follows: Please send us an email or call us at 0383751055 to indicate the procedure. The product must be returned by Colissimo, you will then have the possibility to have a full refund including delivery costs or to request an exchange of the product.
Method of refund: To the same form of payment used, store credit, PayPal, once we receive the parcel.
♦ ARTICLE 7: DELIVERY TERMS:
The products are delivered to the delivery address that was indicated during the order and within the indicated time frame. This time frame does not take into account the order preparation time. In case of delivery delay, the Client has the option to terminate the contract under the conditions and terms defined in Article L 138-2 of the Consumer Code. The Seller then proceeds to refund the product and the “outbound” shipping costs under the conditions of Article L 138-3 of the Consumer Code.
The Seller provides a contact telephone number (cost of a local call from a landline) indicated in the order confirmation email to ensure order tracking.
The Seller reminds that at the moment the Client physically takes possession of the products, the risks of loss or damage of the products are transferred to him. It is the Client’s responsibility to notify the carrier of any reservations about the delivered product. The client must report to the carrier any slightest sign of shock on the package, whether it be a hole or a mere scratch, and if necessary refuse the package. Vessière Cristaux will send a new identical product. The exchange of any product declared, afterwards, damaged during transport, without any reservation having been made at the reception of the package, cannot be taken into account.
“As soon as your order is shipped, we will send you an email. This email will contain the order number and a link to tracking information. Packages are sent either by registered letter (jewelry) or by our carrier GLS. The delivery time varies from 5 to 7 days for stock items. If the product is out of stock, the customer will be contacted personally to inform them of the delivery time.
In the event that the product is lost, we contact the carrier to start an investigation. This can last 3 months. If the package is not found after these 3 months, the merchant will be refunded by the carrier and will deliver a new identical package at their expense.
We decline all responsibility for the extension of delivery times due to the carrier, especially in case of loss of products, bad weather, or strike.”
♦ ARTICLE 8: AVAILABILITY AND PRESENTATION:
Orders will be processed within the limits of our available stock or subject to stock available from our suppliers. In case an item is unavailable for a period longer than 5 working days, you will be immediately informed of the expected delivery times, and the order for this item may be canceled upon simple request. The Client may then request a credit note for the amount of the item or its refund.
♦ ARTICLE 9: PAYMENT:
Payment is due immediately upon ordering, including for pre-ordered products. The Client can make the payment by credit card, bank check (possibility of payment in three installments without fees), PayPal, or bank transfer. Cards issued by banks domiciled outside of France must necessarily be international bank cards (Mastercard or Visa). Secure online payment by credit card is carried out by our payment service provider (CIC). The transmitted information is encrypted according to the state of the art and cannot be read during transit.
Once the payment is initiated by the Client, the transaction is immediately debited after verification of the information. In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his bank details at the time of sale, the Client authorizes the Seller to debit his card for the amount relative to the indicated price. The Client confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In case of error, or inability to debit the card, the Sale is immediately resolved by right and the order canceled.
♦ ARTICLE 10: WITHDRAWAL PERIOD:
In accordance with Article L. 121-20 of the Consumer Code, “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, except, where applicable, the cost of return.” “The period mentioned in the preceding paragraph runs from the receipt for goods. The right of withdrawal can be exercised by contacting the Company in the following manner: Please send us an email or contact us by phone, the product must be returned to us by Colissimo, upon receipt of it, you will receive a full refund of your order. The delivery costs for the return of the product are borne by the customer.
We inform Clients that in accordance with Article L. 121-20-2 of the Consumer Code, this right of withdrawal cannot be exercised for items in the “clearance” category. In case of exercising the right of withdrawal within the aforementioned period, only the price of the purchased products and the shipping costs will be refunded, the return costs remain the responsibility of the Client. Product returns must be made in their original and complete state (packaging, accessories, instructions) so that they can be resold as new; they should, if possible, be accompanied by a copy of the proof of purchase. In accordance with legal provisions, you will find below the standard withdrawal form to be sent to us at the following address: 1 rue de la division Leclerc 54120 BACCARAT. Refund procedure: Once the product is received, we will contact you to make a bank transfer.
♦ ARTICLE 11: WARRANTIES:
In accordance with the law, the Seller assumes two warranties: conformity and regarding hidden defects of the products. The Seller refunds the buyer or exchanges products that appear to be defective or do not match the order placed. The refund request must be made as follows: Please send us an email or contact us by phone, the product must be returned to us by Colissimo, upon receipt of it, you will receive a full refund of your order by bank transfer.
The Seller reminds that the consumer: – has a period of 2 years from the delivery of the goods to act with the Seller – that he can choose between the replacement and the repair of the good under the conditions provided by apparently defective art or not matching – that he is exempted from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods. – that, except for second-hand goods, this period will be extended to 24 months from March 18, 2016 – that the consumer may also claim the warranty against hidden defects of the sold item under the terms of article 1641 of the civil code and, in this case, he can choose between the resolution of the sale or a reduction of the selling price (provisions of articles 1644 of the Civil Code). Additional warranties: Breakage warranty upon delivery.
♦ ARTICLE 12: CLAIMS:
If applicable, the Buyer may submit any claim by contacting the company using the following contact details: [email protected] – 0383751055.
♦ ARTICLE 13: INTELLECTUAL PROPERTY RIGHTS:
The trademarks, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these GTCs. Any total or partial reproduction, modification, or use of these goods for any reason whatsoever is strictly prohibited.
♦ ARTICLE 15: NULLITY AND MODIFICATION OF THE CONTRACT:
If one of the provisions of this contract were to be annulled, this nullity would not entail the nullity of the other provisions which will remain in force between the parties. Any contractual modification is only valid after a written and signed agreement of the parties.
♦ ARTICLE 16: PROTECTION OF PERSONAL DATA:
In accordance with the Data Protection Act of January 6, 1978, you have the rights to inquire, access, modify, oppose, and correct personal data concerning you.
♦ ARTICLE 17: APPLICABLE LAW:
All the clauses included in these general terms and conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law.
