When you place an order, it is shipped the same day or the next day (excluding weekend).
When the item is unfortunately out of stock, Vessière Cristaux contacts personally the client to inform him/her about the delivery time. If the client considers that this delivery time is too long, we will cancel the order and will fully reimburse the purchase.
WHO IS IN CHARGE OF THE DELIVERY ?
Order handling time : between 0 and 1 day.
Trasit time for FRANCE : between 1 and 3 day.
Transit time for European Union : between 2 and 3 day.
Delivery outside the European Union : shipping with French post office (colissimo), including an insurance of the amount of your order, the delivery time is about one or two weeks, depending of the custom clearance
You will receive an email from Vessière Cristaux with all the tracking informations. If you have urgent request, you can call us (+33.3.83.75.10.55) or contact Michaël by WhatsApp (+33.6.17.02.12.25).
WHAT ARE THE DELIVERY COSTS ?
Two options :
- Delivery in the European Union : shipping cost are free for orders over €49 in France and European Union. For orders below €49, the shipping cost is about 9,9€
- Delivery outside the European Union : shipping cost vary from €49 to €199, according to the quantity and items weight. You can pay your order without sales tax with the promotional code “FREETAX”
RETURNS
Can I return the item if I am not satisfied?
For each purchase done from our website, if the latter is a European Economic Area member (European Union members + Iceland, Norway and Liechtenstein) and if you are a national of this zone, you have 14 days from the receipt of the ordered item to exercise your right of withdrawal with Vessière Cristaux without justifying you or paying penalty taxes.
What do I have to pay returning an item?
In case of you exercised your right of withdrawal, the price of the purchased item, the packaging costs and the shipping costs will be reimbursed, but the return costs are supported by the buyer.
What is the procedure?
The buyer directly exercises his/her right of withdrawal with Vessière Cristaux by email to [email protected] . Vessière Cristaux will notify the Adviser by sending an email or calling him.
How to be reimbursed?
In case of you exercise your right of withdrawal, the price of the item, the packaging costs and the shipping costs will be fully reimbursed by the Seller. The item shall be returned in mint condition, in the original packaging and shipped in the same conditions as the previous shipping conditions. The return costs shall be fully supported by the Buyer.
